FAQ

Outdoorable

How long can I expect my Thatch (Bali Hut) grass to last?

With very little maintenance the Alang Alang Grass roof on an Outdoorable Thatch Gazebo should last at least 10 years, however, extreme climates can affect the lifespan.

How long will my Gazebo last?

You can expect your Outdoorable Gazebo to last at least 25 years, provided it is taken care of.

Q: If I get stuck installing my Gazebo, do you offer support?

Yes! All our Gazebo’s come with detailed instructions and our customers are always welcome to call our support line. Alternatively, we can arrange to install your Gazebo for you.

Q: Are the Thatch Gazebo (Bali Hut) roof waterproof?

A: As long as it has been installed correctly, our Thatch Gazebo’s are 100% waterproof.

Q: Do I need council approval for my Gazebo?

A: It will depend on the size of the structure, but in most cases yes. We can help guide you through this process.

Q: Are your products Australian made?

A: Yes! Ourdoorable manufacturers all of our timber products from our factory in Ferntree Gully, Melbourne.

Q: What timber do you use?

A: All of our manufactured products are made from environmentally-friendly treated timber, grown in Australian plantations.
We pride ourselves on only using timber which is clean, safe and has outstanding weather durability.

Q: Are your products stained? Why?

A: Outdoorable products are stained with an anti-fungi and UV protection stain. Even though timber is extremely durable in its natural form, exposure to Australia’s harsh climate will cause some damage. Untreated timber can turn grey over time and may split, which is why we stain our products, to ensure longevity.

Q: Will I need to re-stain my Gazebo?

A: While our stain wont peel or crack, over time the colour will fade from exposure to the sun. We recommend re-staining your Gazebo every 3-5 years, depending on level of exposure.

Q: Do you deliver door to door?

A: Yes, we deliver door to door anywhere in Australia.

Q: Can you build my Gazebo for me?

A: Yes, we can erect any Outdoorable Gazebo for you.

Q: What if I want to build it myself?

A: Our Gazebo’s come with detailed instructions if you wish to DIY, we also offer support if you get stuck.

Q: Do I have to pay upfront?

A: No, we ask for a 20% deposit then require the outstanding balance to be paid before it is dispatched/picked up, installation may be paid once the setup is complete.

Q: What method of payment do you accept?

A: We accept cash, EFTPOS and bank transfers

Q: Do you offer a warranty?

A: Yes! All Outdoorable Gazebo’s are covered by a 12-month warranty.

Q: What if I don’t like my Gazebo once its up?

A: No problem! Send it back within 30 days for a full refund.

Q: Can you come and measure the space?

A: Yes, Outdoorable offers free, no obligation onsite measure and quote.

Q: Will the hardware rust?

A: No, our hardware is made of aluminium, galvanised steel and/or powder coated to avoid rust, however, regular cleaning and maintenance is required.

Q: What colour roofing do you offer?

A: We offer the entire colour bond range for roofing and guttering.

Q: I have an unusual shaped backyard, can you custom make a Gazebo to fit?

A: Yes! We can custom make Gazebo’s to fit in a vast assortment of awkward or usual shapes.